Support
One email, one reply, usually the same day.
Replies land within a day Monday to Friday, Australian Eastern Time. TestFlight is open by invite. The App Store build is scheduled for spring 2026. One person reads the inbox; there is no ticketing portal.
Email support@trymycocoon.com
When emailing
Include your iOS version (Settings → General → About), the MyCocoon version number shown in the More tab, what happened, what you expected to happen, and a screenshot if the bug is visual.
TestFlight
Use the subject line "TestFlight invite". You will be added within 24 hours on weekdays.
Data and accounts
There is no server-side account. Deleting the app removes the iCloud container along with it. The privacy policy has the full detail.
HealthKit
Open Settings → Privacy & Security → Health → MyCocoon and confirm every per-signal toggle is on.